ABOUT YOUR VISIT
Our Policies
Reservations
Reservations may be made by telephone or online. Guest Services can assist first-time guests with their online account. We recommend making your appointment 1-3 weeks in advance for weekday appointments and 3-4 weeks for the weekend. We are open both Saturday and Sunday. For group reservations, we recommend booking 6-8 weeks in advance. A valid credit card or valid gift certificate number is taken at time of booking in order to reserve this time for you. Your card is only used if there is a late cancellation for booked appointments or if you fail to show for your appointment. Please see Cancellations section below for more information.
Appointment Confirmation
For your convenience, we offer courtesy confirmations for your appointment by text message, email or phone—you select the method that is most convenient for you. As a courtesy, we will remind you about your appointment three days out, one day before, and three hours prior if you select to receive text messages. We hope this helps with your busy schedule, but please remember that unforeseen technology glitches can occur, so it is best to also put your appointment in your calendar.
Cancellations
As a courtesy to other guests and our service providers, we require 24-hour notice of cancellation for one appointment and 48-hour notice for multiple appointments. Late cancellations for one appointment incur a 25% service fee of the scheduled service, and those who fail to show will be charged a 50% service fee of each scheduled service. Please call us as soon as you know that you are unable to come, and we will do everything that we can in order to reschedule you for a time convenient to you.
Running Late
Please notify us as soon as you know that you will be late. We will do everything we can to accommodate you. Most appointments are scheduled back-to-back, and we may not be able to extend your service completion time. In those cases, it may be necessary to reschedule service.
Pre-booking and Standing Appointments
Depending upon the flexibility of your schedule, pre-booking your next appointment before you leave the spa is the best way to ensure you get the date, time and technician that works best for you. Standing appointments are those that receive the same service at approximately the same time each month. This convenience is perfect if your schedule is constantly full or you enjoy the comfort of a set schedule. Guest Services can schedule these appointments for you.
Quiet Please (For Your Serenity)
Our guests expect a peaceful, tranquil atmosphere for everyone. Therefore, we ask that you silence your mobile devices during your visit. Talking on the phone while receiving a service is not allowed.
Children In The Spa
Our guests come to the spa to relax, re-energize and renew. Sometimes part of relaxation is being free from parental responsibilities for a while. Therefore, we ask that you not bring your child to the spa unless they are receiving a service. Please help us maintain the tranquility that you deserve and the peace that you expect. Children under the age of 14 will not be allowed in the spa.
Dress For Comfort
If you are receiving a pedicure, please bring sandals to wear home. If you have signed up for a special occasion style, please wear a shirt that buttons down the front. Getting hair color? While we are very careful and drape appropriately, please do not wear valuable clothing while getting your hair colored.
Gratuities
Gratuities are not included in service prices. If you are pleased with the service that you received, you may give gratuity directly to your service provider or you may include this on your bill as you checkout. Gratuity guidelines are 15% to 20% of service total.
Online Discounted Appointments
Please feel free to take advantage of our discounted appointments for services listed under Last Minute Appointments. We welcome you to see if these last minute appointments work for you.